Support
Getting help with ClearMindEHR
How practices using ClearMindEHR reach us, and where patients should go instead.
For practices and their staff
Email [email protected] with your practice name, what you were doing, and what you saw. Please do not put patient names, dates of birth or other patient details in the email; describe the problem and we will follow up by email.
Before writing, you may find the answer in the documentation, and you can check the system status page for a known problem.
Security issues
Report a suspected security issue to [email protected]. The security page explains how.
For patients
ClearMindEHR is software used by your care team. For questions about your care, appointments, prescriptions or bills, contact your practice through its patient portal, its app if it has one, or by text. ClearMindEHR cannot answer questions about your care; your practice can.
In an emergency, call 911. For a mental health crisis, call or text 988.